Last Updated: October 30, 2026
Welcome to the herbalifegift.com FAQ page. Here you will find answers to common questions about orders, shipping, returns, payments, product quality, privacy, and how to contact us. If you do not find the answer you are looking for, please reach out to our customer service team using the contact details at the bottom of this page.
Orders & Shipping
Where do you ship?
We currently ship only within the continental United States (the 48 contiguous states). We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO/DPO addresses. International shipping is not available at this time.
How much does shipping cost?
Shipping is free for all orders within the continental United States. There are no minimum order requirements, and no additional shipping charges are added at checkout.
When will my order be processed?
Orders are processed within 1 to 2 business days, excluding weekends and U.S. federal holidays. During periods of high order volume, processing may take an additional 1 to 2 business days. If this happens, we will notify you by email.
How long will delivery take?
After processing, estimated delivery time is 3 to 5 business days. These are carrier estimates and are not guaranteed delivery dates. Delivery may be delayed during peak seasons, due to weather, or because of carrier-related issues beyond our control.
Which carrier will deliver my order?
Orders are shipped via licensed and reputable U.S. logistics carriers. The specific carrier is assigned at the time of dispatch based on destination, package size, and service availability. The carrier may vary. A tracking number will be provided once your order has shipped.
How can I track my order?
A tracking number will be sent to the email address you provided at checkout. Tracking information may take up to 24 hours to become active with the carrier. If you do not receive a tracking number within 3 business days, please contact us at info@herbalifegift.com.
Can I change my shipping address after placing an order?
Please contact us immediately at info@herbalifegift.com. We will make every effort to update the address before shipment, but we cannot guarantee changes once your order has entered the processing stage.
What if my package is lost, stolen, or damaged?
If your package is marked as delivered but you have not received it, please contact the carrier directly to file a claim. We will assist by providing necessary documentation upon request. For packages damaged in transit, please contact us at info@herbalifegift.com within 48 hours of delivery with photographs of the damaged item and packaging.
Returns & Refunds
What is your return window?
You may return eligible items within 30 calendar days from the date of delivery.
What are the return conditions?
To be eligible for a return, the item must be unused, in original condition, and include all original packaging and materials. Quality-related issues, such as defective, damaged, or incorrect items, are covered. Opened or used products may not be eligible for return at our discretion.
How do I start a return?
Email info@herbalifegift.com with your order number and the reason for your return. Our customer service team will respond within 1 to 2 business days with return instructions. Securely package the item and ship it to:
2506 Dulaire Rd, Greensboro, NC 27407, United States
Do I have to pay for return shipping?
No. Returns are free. We do not charge return shipping fees, restocking fees, or handling fees. For eligible returns, we provide a prepaid return label or reimburse standard return shipping costs.
How long does it take to receive my refund?
Once we receive and inspect your returned item, we process the refund within 1 to 2 business days. Refunds are issued to your original payment method. Please allow an additional 7 to 10 business days for the refund to appear on your bank statement, credit card account, or PayPal account, depending on your financial institution.
Do you offer exchanges?
We do not process direct exchanges at this time. If you would like a different product, please return the original item for a refund and place a new order.
What if I have not received my refund?
If you have not received your refund after the full processing period, please:
- Check your bank account again.
- Contact your credit card company or PayPal, as processing times may vary.
- If you still have not received your refund, contact us at info@herbalifegift.com.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. We do not accept cash, checks, money orders, or other payment methods not listed here.
What currency are prices in?
All prices and transactions are in U.S. Dollars (USD).
Is my payment information secure?
Yes. Payment information is processed securely using industry-standard encryption (SSL) and reputable payment processors. We do not store full credit card numbers or PayPal credentials on our servers.
What should I do if I notice a billing discrepancy?
Please contact us at info@herbalifegift.com within 30 days of the transaction date so we can investigate and resolve the issue.
What happens if my payment is declined or fails?
If payment is declined or fails, your order will not be fulfilled. We will attempt to notify you by email so you can provide an alternative payment method. We reserve the right to cancel any order if payment is not successfully completed within a reasonable timeframe.
Products & Our Gold Standard Guarantee
Are your products authentic?
Yes. All products sold on herbalifegift.com are 100% genuine. We source only from trusted and reputable suppliers.
What is the Gold Standard Guarantee?
Our Gold Standard Guarantee reflects our confidence in the authenticity, quality, and value of every item we sell. It covers authenticity, quality, and satisfaction. If you receive a defective, damaged, or incorrect item, we will make it right. If you are not completely satisfied, you may return eligible items within 30 calendar days of delivery under the conditions described in our Return & Refund Policy.
What if I receive a defective, damaged, or incorrect item?
Please contact us at info@herbalifegift.com. For items damaged in transit, contact us within 48 hours of delivery with photographs of the item and packaging. We will arrange for a replacement or refund in accordance with our Return & Refund Policy.
Privacy & Account
Is there an age requirement to use your website?
Yes. Our website is intended for individuals who are at least 18 years of age. By using the site, you represent that you are at least 18. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us so we can take appropriate action.
How is my personal information used?
We use your information to fulfill orders, process payments, arrange shipping, provide order confirmations, communicate with you, screen for potential risk or fraud, and provide product or service information consistent with your preferences. For full details, please review our Privacy Policy.
Can I request access to or deletion of my personal information?
If you are a resident of certain jurisdictions, you may have the right to access, correct, or delete personal information we hold about you. To exercise these rights, please contact us at info@herbalifegift.com.
Contact & Business Information
How can I contact customer service?
You can reach us by:
- Email: info@herbalifegift.com
- Phone: +1 336-501-3314
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
We aim to respond to email inquiries within 1 to 2 business days. Phone inquiries are answered during our posted business hours.
What is your business address?
Our physical operating location is:
2506 Dulaire Rd, Greensboro, NC 27407, United States
Please note that this is not a retail storefront, and we do not accept walk-in customers at this address. All correspondence and returns should be directed here.
Where are you located?
We are based in Greensboro, North Carolina, and we serve customers within the continental United States.
How quickly will I receive a response?
We aim to respond to all email inquiries within 1 to 2 business days. Phone inquiries are answered during our posted business hours, Monday – Friday, 9:00 AM – 6:00 PM (ET).